Finally, The Website and Marketing Support You Have Been Looking For.

Running a small business means you have to wear many hats. 

Being a web designer doesn’t have to be one of them.

What if there was an affordable solution to get the technical and marketing help you needed, when you needed it, giving you more time to focus on your business?

I bet you’d think that was a great idea!

Finally, The Website and Marketing Support You Have Been Looking For. 

Running a small business means you have to wear a lot of hats. 

Being a web designer doesn’t have to be one of them.

What if there was an affordable solution to get the technical and marketing help you needed, when you needed it, giving you more time to focus on your business?

I bet you’d think that was a great idea!

Introducing

The Digital Space Designs

Small Business Support Desk

Get The Answers You Need
When You Need Them The Most.

No More Guessing.
No More Wasting Time.

Now you can get the help you need at a price you can afford.

  • EAn Trusted Resource
  • EGet Your Technical Questions Answered Quickly for Your Website, Email Platforms, SEO, and More
  • EWork on Your Marketing Strategy to Reach Your Goals
  • EDesign Resources and Guidance
  • EWebsite Evaluations For Direction
  • EDIY Instructions or Have Digital Space Designs Do The Work For You
  • EAnd Much More!

The Perfect Solution
If you are looking for an experienced partner to help you navigate and utilize your website to the fullest.

  • Good For:
  • Solopreneurs
  • Service Professionals
  • Small Businesses

You Don’t Have To Conquer Your Marketing Alone.

Hi, I am Jennifer Klar.

I created Digital Space Designs to be a resource for businesses and organizations to build websites that help them do business better.

Digital Space Designs’ mission is to make professional, high-quality website services accessible to small businesses, offering a well-rounded approach with attention to marketing strategy, functionality, design, and process.

The Small Business Support Desk was created to offer the resources of Digital Space Designs to small businesses that are not ready for a website redesign but are looking for technical and marketing support with their existing website. Either to implement themselves (DIY) or have the work done by DSD.

Affordable Package Pricing Based
on Tasks Completed, Not an Hourly Rate.

The Small Business Support Desk packages enables businesses to focus on incremental marketing with no surprise bills.

All packages use a points system, based on the scope of the task and not an hourly rate.

Most tasks are one point, while some tasks may need additional points to complete.  Pick the number of points that work for you, and if you run out you can always add more!

 

Which Plan Is Right For You?

Not sure which plan to choose? Have questions? Contact Digital Space Designs to find out more.

What Are The Benefits of The Support Desk Packages?

A Trusted Resource

Get access to the professional technical, strategic, and design resources at Digital Space Designs without signing on to a full website project.

Package Choice

Pick the package that is right for you. Feel confident there will be no hidden costs.

Saves You Time

Focus on your business, not learning marketing.  Quickly get past your barriers with the personalized support of the help desk.

A Range of Tasks

Digital Space Designs can help you with many of your marketing needs.

You Can Be a Happy Client Too!

It Won’t Change On Its Own!
Get The Answers You Need
When You Need Them The Most.

Frequently Asked Questions

Not sure which plan to choose? Have more questions? Contact Digital Space Designs to find out more.

Support Desk Task Catalog

Get The Answers You Need
When You Need Them The Most.

All Tasks are 1 point. Please note some tasks may need additional points to complete.

DSD can only make Change Page Elements* on up-to-date WordPress websites with a reputable hosting company.
Non-WordPress requests will be taken on a case-by-case basis. See a list of Tasks that are out of the scope of the Support Desk.

Attention-Grabbing Headlines – 1 point per regular size page.

Technical Platform Training – Up to 6 questions answered via video instruction and/or document sent to your inbox.

Website Video Evaluation – Digital Space Designs will review your website for improvements in branding, content clarity, and structure. A video session and document outline will be delivered to your inbox.

Change Page Elements * – Change page elements such as images, colors, content. All content must be submitted before changes are made. Any client revisions will be an additional point.

1-Hour Consult – Video or phone call. You can use this hour for technical training, branding + strategy, or platform direction. All questions must be submitted before the meeting.

New Theme Template Recommendations – up to 4 Themes.

Troubleshooting Issues – This does not include any fixes.

Add Google Analytics – Twenty-minute training.

Branding + Content Strategy Worksheets and 1-Hour Meeting
The worksheet must be submitted before the call.

Software recommendations for functionality – up to 4 applications.

If you don’t see what you are looking just ask!

See below for items that fall out of the Support Desk Scope.

 

Are There Tasks or Platforms That Are Not Included In The Support Desk Packages?

If these tasks are something you are looking for, please get in touch with digital space designs to discuss your project needs.

Create a website or web pages – see Digital Space Designs Website Services
Custom Coding
Updating WordPress Websites – see Digital Space Designs Client Support Plans
Copywriting
Adding Ecommerce functionality
Adding products or set up of eCommerce or directory sites
Adding payment gateways
Adding Plugins
Custom SEO Work, adding Keywords, Descriptions to pages.
Remove malware or phishing content or fix hacked websites.
Building any backlinks
Configure DNS, SSL, or MX/email records.
Configure or install new plugins- see Digital Space Designs Client Support Plans.
Create images
Work on making the website responsive.
Paid marketing
Transfer a non-WP site to WordPress
Update a highly customized theme
Upload files/content
Virtual Assistant tasks (creating, updating, and posting social media content)
accessibility
Adult-themed sites
Marijuana sites

Are There Any Hidden Fees?

All Tasks are 1 point in the Task Catalog. Please note some tasks may need additional points to complete. Digital Space Designs will let you know if extra points are needed at the start of a task request.

If you have questions, contact jennifer@digitalspacedesigns.com.

Which Plan is Best For Me?

List out the items you need help with and compare them to the Task Catalog. It is recommended to start with the lower package. If you need additional points, you can purchase another package or upgrade if work has not begun.

How Long Do I Have To Use My Points?

All Points must be used in the time allotted per package.
Tasks must be submitted and completed in this time frame.
Requests must be submitted at least two weeks before the expiration date.
Points not used in the time allotted per package will expire.

Do You Offer a Money Back Guarantee?

No. Full refunds are offered only if Digital Space Designs can not deliver on your requested task.

How Do I know How Many Points a Request Will Be?

All Tasks are 1 point in the Task Catalog. Please note some tasks may need additional points to complete. Digital Space Designs will let you know if extra points are needed at the start of a task request.

If you have questions, contact jennifer@digitalspacedesigns.com.

What Happens if I Do Not Use My Points?

Points not used in the time allotted per package will expire.
All Points must be used in the time allotted per package.
Tasks must be submitted and completed in this time frame.
Requests must be submitted at least two weeks before the expiration date.

What Is a Point?

The Digital Space Designs point-based Support Plans enables businesses to focus on incremental website changes with no surprise bills. The plan is based on the scope of a task and not an hourly rate, allowing businesses to keep to a fixed marketing budget.

Each Task in the Support Desk Catalog is one point. Please note some tasks may need additional points to complete. You will be notified with a detailed explanation and approval for the extra point usage.

What are The Benefits of The Help Desk?

Get the help you need when you need it most with access to all the resources at Digital Space Designs. You will have a fixed budget based on the points package that is right for you, so no surprise bills. You will save time and make progress on your marketing by having personalized services.

What are you waiting for? Now you can have access to the support you need.

It won’t change on its own!

Get started today!